In accordance with applicable laws, IN DISTRESS First Aid Training Services Incorporated is committed to protecting the privacy of its clients, employees, volunteers, directors, officers and any other persons about or from whom IN DISTRESS First Aid Training Services Incorporated collects personal information. IN DISTRESS First Aid Training Services Incorporated embraces the principles of the Canadian Standards Association Model Code for the Protection of Personal Information to ensure that all personal information is properly collected, used only for the purposes for which it is collected and is disposed of in a safe and timely manner when no longer required.

1. Accountability
IN DISTRESS First Aid Training Services Incorporated is responsible for maintaining and protecting the personal information under its control. IN DISTRESS First Aid Training Services Incorporated has appointed a Privacy Officer who is responsible to ensure that IN DISTRESS First Aid Training Services Incorporated complies with its privacy obligations in accordance with applicable privacy laws.

2. Identifying Purposes
IN DISTRESS First Aid Training Services Incorporated collects and uses personal information for a variety of purposes including, but not limited to,
· providing services to clients and completing required test sheets;
· establishing and maintaining employment records;
· managing payroll;
· employee performance evaluations;
. collection of clients course fees;

IN DISTRESS First Aid Training Services Incorporated shall identify and explain the purposes for which it collects personal information, to the person from whom the personal information is being collected, before or at the time the information is collected.

3. Consent
Consent will be obtained from the person whose personal information is collected, used and disclosed, unless obtaining the consent would be inappropriate or not required by law. Sometimes the person’s consent may be implied by virtue of them registering for a First Aid and CPR course. When it is appropriate, written consent will be obtained.

Written consents will be kept on file for as long as the information is reasonably necessary. A person may withdraw his or her consent at any time, subject to legal or contractual restrictions and reasonable notice. The person will be informed of reasonably foreseeable implications of the withdrawal.

4. Limiting Collection
Information collected will be limited to that required for the purpose or purposes identified by the IN DISTRESS First Aid Training Services Incorporated. IN DISTRESS First Aid Training Services Incorporated is committed to collecting personal information in a fair, open and lawful manner.

5. Limiting Use, Disclosure and Retention
Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the person or as required by law. All collected personal information shall be destroyed, erased or made anonymous as soon as the purpose for which it was collected is no longer relevant, or as permitted by the law.

6. Accuracy
It is the responsibility of the client, or employee to provide current, up-to-date, accurate personal information in order to fulfill the purposes for which it was collected.

7. Safeguards
Personal information will be protected by security safeguards that are appropriate to the sensitivity of the personal information. This safeguarding could include physical measures such as locked filing cabinets and premises security, organizational measures such as restricted access to files with personal information or technological measures such as security software.

8. Openness
Information regarding the privacy policy of the IN DISTRESS First Aid Training Services Incorporated as well as the personal information management shall be available as requested. The information will include:
· Name and address of the Privacy Officer
· Means of gaining access to personal information held by the IN DISTRESS First Aid Training Services Incorporated
· Copy of any brochures or other information that explains the IN DISTRESS First Aid Training Services Incorporated policies, standards or codes.

9. Access to Personal Information
Access to personal information will be granted, where IN DISTRESS First Aid Training Services Incorporated is legally required to release the information and provided that the disclosure does not violate any applicable statutes or contracts, to the person to whom the information pertains where there is an appropriate written request. The existence, use and disclosure of the personal information will be granted within a reasonable period of time. Any inaccuracy or incompleteness of personal information will be amended as required.

10. Challenging Compliance
Complaints or inquiries about the collection, use, disclosure or retention of personal information and IN DISTRESS First Aid Training Services Incorporated compliance with these ten principles should be directed to the Privacy Officer. The Privacy Officer will investigate complaints and ensure that appropriate measures are taken.